Returns
You may return merchandise purchased from TriState Camera for a refund or a replacement, provided that the procedures and requirements referred to in our return policy below are followed. All product returns require a return authorization number (RMA). A RMA number must be issued within 14 calendar days after the date of receipt; it will be valid for 14 calendar days after it is issued.
Returns should be double boxed, to avoid defacing the original box/packing of the product. The RMA# should be clearly visible on the shipping label. A copy of your invoice and Order # should be included, and your Return should be insured, with shipping costs pre-paid.
Returned or exchanged products must be in brand-new, original condition. Items must be in the original, undamaged manufacturer’s packaging with all packaging materials, including instruction booklets, packing inserts, and the blank warranty cards. Memory cards and any other Blister Pack items are not returnable once opened. Any merchandise missing the original Universal Product Code (UPC) cannot be returned. The manufacturer’s labeled packaging must be enclosed within an additional shipping carton. Please do not place stickers or shipping labels on the original manufacturer’s package.
Refunds & Exchanges
A processing fee of 15% will apply to the value of all merchandise returned for a refund.
If you purchased a product from TristateCamera that you wish to exchange for an alternative, for speedier receipt of your exchange you can place a new order for the desired item and when we receive the original back we will issue your refund. If time is not an issue you can send back the original and upon receipt we will ship your exchanged item. Processing fees may be waived on exchanges, ask our service department about this when processing your exchange.
Refunds are applied to the payment method used at the time of purchase, 5-10 business days after receipt of the returned merchandise, due to return processing times and billing procedur
Defective Items
An item that was discovered to be defective upon receipt can be replaced with no processing fee. You may also return a defective item for a refund.
Return Shipping
Return shipping cost (the cost to send an item back to our warehouse) is like or comparable to your cost of driving to any store in order to return an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost. If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
If an item is refused, the carrier bills us for shipping both ways, and these expenses incurred on your behalf need to be deducted from your refund.
Damaged Items
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 3 calendar days after the date of receipt. A damage claim will be filed on your behalf and we will replace the item immediately once the claim is approved
Return Exception
Although we have a very flexible return policy on most of the items we sell, there are some exceptions. There are product categories which are not returnable, due to hygienic, sanitary, or other reasons, as required by the respective Manufacturers. Please review the categories below to make sure that your purchase qualifies to be returned.
Non-Returnable Categories:
If opened the following categories are non-returnable.
Consumable Perishable and/or Sensitized items, such as:
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Personal Care
Paper
Ink
Lamps
Bulbs
Batteries
Software
Video Games
Printers are not returnable once the toner is installed.
Desktop Computers are not returnable once they are booted up.
Laptops
Tablets & Notebooks are not returnable once they are booted up.
LCD, LED and Plasma TVs as well as Monitors from 20″ and above can not be returned unless damaged in transit.
Memory cards and any other Blister Pack items are not returnable once opened
If any item’s seal on package is broken, as per the manufacturers contracts, all service to be done through them directly.
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Purchases from these categories are final. In case any of these items is defective, Customer must return them to the respective authorized service centers, for repair or replacement at the option of the Manufacturer. These items cannot be returned to the Merchant.
